TERMS OF SERVICE

Last Updated: March 30, 2025

1. Introduction

Welcome to dia ("we," "us," or "our"). These Terms of Service govern your use of our Shopify store ([YourWebsite.com]) and all purchases made through it. By accessing or using our site, you agree to comply with these terms.

2. Eligibility

You must be at least 18 years old (or the legal age in your jurisdiction) to make purchases.
By placing an order, you confirm that all provided information is accurate and complete.

3. Products & Pricing

Product Descriptions: We strive for accuracy but cannot guarantee colors, sizes, or other details will match your screen.
Pricing: All prices are in USD/your currency and subject to change without notice.
Availability: Items may sell out or become backordered. We reserve the right to cancel orders for unavailable products.

4. Orders & Payments

Payment Methods: We accept credit cards, PayPal, Shopify Payments.
Order Confirmation: You will receive an email confirming your order. This is not a guarantee of fulfillment.
Cancellations: You may cancel an order within 24 hours of placement by contacting service@dia-dia-dia.com.

5. Shipping & Returns

Shipping Times: Estimated delivery dates are not guaranteed. See our [Shipping Policy] for details.
International Orders: Customers are responsible for customs fees and import taxes.
Returns: Unopened/unused items may be returned within 30 days per our [REFUND POLICY].
Responsibility for cross-border customs clearance: All customs clearance procedures, customs duties and import VAT for cross-border orders are the responsibility of the buyer, and the store is not responsible for the customs of the destination country for the fastening, return or additional taxes

EU Consumer Special Rights:
Under EU Directive 2011/83/EU, consumers residing in the European Union have the right to withdraw from purchases within 14 days without justification:
1. Withdrawal Period: 14 calendar days from receipt of goods
2. Conditions:
  - Goods must be unused and in original condition
  - Original packaging and accessories must be intact
  - Proof of purchase required
3. Return Shipping: Buyer bears return costs (unless goods are defective)
4. Refund Timeline: Processed within 14 business days after receiving returned items
Cross-Border Customs Responsibility:
For international orders, all customs clearance procedures, duties, and import VAT are the buyer's sole responsibility. We are not liable for customs holds, returns, or additional charges.
* Where these terms conflict with EU member states' mandatory laws, local legislation prevails* 14-day withdrawal right applies only to individual consumers (B2C), not business purchases (B2B)

6. Prohibited Conduct

You agree not to:

Use our site for illegal purposes or fraud.
Attempt to access others’ accounts or data.
Reverse-engineer or copy any site content.

7. Intellectual Property

All content (logos, text, images) is owned by diadia LLC and protected by copyright.
Unauthorized use (including reselling our products as your own) is strictly prohibited.

8. Disclaimers & Limitation of Liability

"As Is" Basis: Products are sold without warranties, express or implied.
Limitation: We are not liable for indirect, incidental, or consequential damages (e.g., lost profits).

9. Indemnification

You agree to compensate us for any losses resulting from your violation of these terms or misuse of the site.

10. Termination

We may suspend or terminate your access for violations of these terms without notice.

11. Governing Law

These terms are governed by the laws of [Your State/Country], without regard to conflict-of-law principles.

12. Dispute Resolution

Informal Negotiation: Contact us first at service@dia-dia-dia.com to resolve disputes.
Binding Arbitration: Claims not resolved informally will be settled by arbitration in USA.