REFUND POLICY

Last Updated: November 6, 2026

1. Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Custom products cannot be returned or exchanged.

2. Cancellations & Return Shipping

A 10% processing fee applies to order cancellations requested for personal reasons before shipment (to cover platform commissions and administrative costs).

For returns after delivery due to personal reasons (no quality issues), the customer is responsible for return shipping costs.

3. Return Process

To start a return, contact us at service@dia-dia-dia.com and include your order number (for example, #2000) along with your inquiry. Items sent back to us without first requesting a return will not be accepted.

4. Refund Eligibility

Full Refunds Granted When:

Production exceeds stipulated time, leading to customer's refusal.
Goods received with serious defects, rendering them unusable.
Package marked "undeliverable" by carrier.
Package lost by courier company.

Partial Refunds May Apply For:

Missing accessories (deducted from the refund amount, or accessories will be re-shipped);
Minor damage caused by logistics (up to 30% refund);
Minor defects appearing after use (up to 20% refund).

5. Refund Processing

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 3–7 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at service@dia-dia-dia.com.