Last Updated: March 30, 2025
1. Coverage
This policy applies to all purchases from dia (dia-dia-dia.com), excluding:
Custom-made products (e.g., engraved/personalized items)
Opened intimate goods (e.g., underwear, skincare)
Clearance/sale items (marked "Final Sale")
2. Refund Eligibility
Full Refunds Granted When:
Received wrong/defective items
Package marked "undeliverable" by carrier
EU consumers within 14-day cooling-off period (items must be unused)
Partial Refunds May Apply For:
Minor defects after use (up to 50% refund)
Missing accessories (deducted from refund)
3. Return Process
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Request Authorization
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Contact service@dia-dia-dia.com within 30 days of delivery
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Provide: Order # + Photo/Video evidence
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Get RMA Approval
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Return Merchandise Authorization (RMA) issued within 48hrs
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Unauthorized returns will be rejected
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Ship Items Back
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Use original or protective packaging
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Recommended: Tracked shipping method
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4. Refund Processing
| Method | Timeline | Notes |
|---|---|---|
| Original Payment | 3-5 business days | Int'l orders may take +2-3 days |
| Store Credit | Instant | +5% bonus credit |
Note: Shipping costs (including return shipping) are non-refundable unless item is defective
5. Special Provisions
▸ EU Consumers
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14-day no-questions-asked returns (from delivery date)
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Buyer pays return shipping (unless defective)
▸ International Orders
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Refund amount excludes paid duties/VAT
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Customs payment proof required for duty refunds
6. Non-Refundable Cases
We reserve the right to deny refunds for:
✖ Expired return period
✖ Customer-induced damage
✖ Untraceable return shipments
7. Contact Us
Return inquiries:
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Email: service@dia-dia-dia.com
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Mail: 30 N GOULD ST STE N SHERIDAN WY 82801