SHIPPING POLICY

1. Shipping Destinations

We currently ship to:
United States (All 50 states)
European Union (28 member countries)
Additional Countries

Note: Some restrictions may apply based on local regulations.

2. Production Time

Processing time varies by product and selected option.

Standard orders: 1–3 business days before shipping.
Special orders: 7–10 business days for production before shipping. These include LEGO™ Frame for Speed Champions F1 Series; products in sizes other than 50 × 80 cm; products with a Matte Black Frame; LEGO™ Display Cases; LEGO Technic™ displays in a FLOATING style; and STICKERS options.
Custom-made products: 3–10 business days for production before shipping.
Pre-order items take 14 business days for production. The exact date is marked on the product page. Shipping transit time is additional.

Business days exclude weekends and public holidays. Estimated delivery time includes both production time and shipping time. Please note that delays may occur during holidays, unexpected weather, or in other unforeseen circumstances.

3. Shipping Methods & Delivery Times

Shipping Option	Delivery Time
Standard Shipping	7–14 business days
Expedited Shipping	5–7 business days
International (EU)	7–14 business days

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Calculated at checkout based on destination.

5. International Orders & Customs

Important:

Duties & Taxes: Buyers are responsible for all customs fees, import taxes, and clearance procedures.
EU Consumers: Prices include VAT for orders shipped within the EU.
Restricted Items: Some products cannot be shipped internationally due to local laws.

6. Order Tracking

You will receive a tracking number via email once your order ships.
Check your order status contact us at service@dia-dia-dia.com.

7. Delays & Lost Packages

Carrier Delays: We are not responsible for delays caused by USPS, FedEx, DHL, etc.
Lost Packages: If your order hasn’t arrived within 10 business days of the estimated delivery date, contact us for assistance.

8. Returns & Refunds

See our Return Policy for details.
Returns: You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Custom products cannot be returned or exchanged. Please contact service@dia-dia-dia.com before returning an item. See our Refund Policy for cancellation fees, return shipping costs and refund processing details.