Last Updated: March 30, 2025
1. Shipping Destinations
We currently ship to:
United States (All 50 states)
European Union (28 member countries)
Additional Countries
Note: Some restrictions may apply based on local regulations.
2. Processing Time
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Standard Orders: Processed within 1–3 business days (excluding weekends/holidays).
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Pre-Order Items: Will ship on specific date (marked on product pages).
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Custom-Made Products: Require 5–7 business days for production before shipping.
3. Shipping Methods & Delivery Times
| Shipping Option | Delivery Time | ||
|---|---|---|---|
| Standard Shipping | 3–7 business days | ||
| Expedited Shipping | 2–3 business days | ||
| International (EU) | 7–14 business days |
Delivery times are estimates and not guaranteed.
4. Shipping Costs
Calculated at checkout based on destination.
5. International Orders & Customs
Important:
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Duties & Taxes: Buyers are responsible for all customs fees, import taxes, and clearance procedures.
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EU Consumers: Prices include VAT for orders shipped within the EU.
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Restricted Items: Some products cannot be shipped internationally due to local laws.
6. Order Tracking
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You will receive a tracking number via email once your order ships.
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Check your order status contact us at service@dia-dia-dia.com.
7. Delays & Lost Packages
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Carrier Delays: We are not responsible for delays caused by USPS, FedEx, DHL, etc.
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Lost Packages: If your order hasn’t arrived within 10 business days of the estimated delivery date, contact us for assistance.
8. Returns & Refunds
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See our Return Policy for details.
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EU Customers: You have 14 days to return items for a full refund (excluding shipping costs).
9. Contact Us
For shipping questions:
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Email: service@dia-dia-dia.com
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Mail: 30 N GOULD ST STE N SHERIDAN WY 82801